How can we help?
Answers to the questions people ask us most. If yours is not here, write to us.
Reaching Kindly Kids
For anything about the app itself, write to us. For anything about your child’s day, your nursery is the place to ask.
Getting into the app
There is nothing to sign up for. Your nursery’s office adds you with your phone number. If you own the nursery, we add you ourselves when we set it up.
Download Kindly Kids, type that number, then the six-digit code we send you. The code comes on WhatsApp; if you would rather have a text message, tap “Send by text message instead” under the code.
The code did not arrive
Give it a minute, then tap “Send again”, or ask for it by text message instead.
Still nothing? Your nursery may have a different number for you. Ask the office to check it: they keep your number, so they are the ones who can change it.
Two roles, one account
If you work at a nursery and your child goes there too, you have one account with two roles, never two accounts.
Switch between them with the circle with your initial, in the corner of every home screen: tap it and choose under “Switch to…”. Settings has “Switch to…” too. As a parent you see what every parent sees, and nothing of your class.
Something in the app looks wrong
Names, classes, fees and who may collect a child are kept by your nursery. Message the office in the app and they can put it right.
